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Service Excellence
₹7,999
“Customer service means organizing the business for the benefit of the customer… It means treating customers as people…” Julian Richer, Richer Sounds
What you get
Overview
Customer service plays an important role in any job. There are many different kinds of customers within internal and external!
Each and every contact with a customer is a ‘Moment of Truth’ that contains the potential for creating a positive or negative experience for the customer
If these occasions are managed effectively, it will have a positive effect on the relationship you have with your customers. In this course learn insight on ‘How to build Customers for Life’
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View Detail₹3,499Facilitation Skills
Everyone in the organization be it CEO\CTO\CFO\CLO or in Sales\ Marketing \HRD\ Finance\ Legal often involve into various deliberations concerning some of the challenges the organization or unit is facing. Therefore in a simple term, anyone who gets involved in any kind of arbitration\settlement\mutually beneficial conclusions between two parties also wears the hat of a facilitator.
Everyone has to wear the Facilitator Hat ! Question is are you effective?
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