Service Excellence
₹2,779
“Customer service means organizing the business for the benefit of the customer… It means treating customers as people…” Julian Richer, Richer Sounds
What you get
Overview
Customer service plays an important role in any job. There are many different kinds of customers within internal and external!
Each and every contact with a customer is a ‘Moment of Truth’ that contains the potential for creating a positive or negative experience for the customer
If these occasions are managed effectively, it will have a positive effect on the relationship you have with your customers. In this course learn insight on ‘How to build Customers for Life’
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