Service Excellence

Service Excellence

2,779

“Customer service means organizing the business for the benefit of the customer…  It means treating customers as people…” Julian Richer, Richer Sounds

Price: 2,779 2779%

What you get

Overview

Customer service plays an important role in any job. There are many different kinds of customers within internal and external!

Each and every contact with a customer is a ‘Moment of Truth’ that contains the potential for creating a positive or negative experience for the customer

If these occasions are managed effectively, it will have a positive effect on the relationship you have with your customers. In this course learn insight on ‘How to build Customers for Life’

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