What you get
Overview
Objective of this course
- To improve the effectiveness of tele-callers while on telephone
- To equip tele-callers with techniques & skills required in effective telephonic sales
- Techniques to handle different customers and their concerns while on telephone
To augment Skill set to be imparted in the following areas :
- Telephonic mannerism/etiquette
- Communication ( listening ability)
- Selling over the telephone
- Understanding the language of needs and ways to handle different customers
- Handling Objections and customer concerns
- Sensitivity towards self-development as a professional telesales executive
Total Slides 126
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