Complaint Handling

Complaint Handling

2,999

All successful organizations soon realize that complaints are an integral part of their development and growth. How customer complaints are handled reflects on the organization in terms of:

·         Value placed on the customer

·         Organization Image

·         Ability to support products and services

·         Value of the product and service

Total Number of Slides: 90

Price: 2,999 2999%

What you get

Overview

All successful organizations soon realize that complaints are an integral part of their development and growth. How customer complaints are handled reflects on the organization in terms of:

·         Value placed on the customer

·         Organization Image

·         Ability to support products and services

·         Value of the product and service

This course will help your participants to understand

  • Define what a complaint is
  • Understand why customers complain
  • Describe the components of an effective complaint handling process
  • Explain the various documentation requirements
  • Use tracking and trending of complaints for continuous improvement activity
  • Understand how a more professional approach to the handling of complaints in an organization can deliver benefits in terms of increased customer satisfaction

 

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