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Characteristics of Effective Leaders and Managers

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The existence of effective leaders and managers is quintessential to any company. As it is often said, “employees do not leave their companies, they leave their bosses”, good leadership is a sign of best team management and is the key

6 Exceptional Customer Service Skills You Need to Succeed

customer service skills

Offering exceptional customer service is no cakewalk, especially for beginner in the customer service field. Anyone in this field should learn the knack of dealing with customers. You risk your job and your company’s reputation with one simple act of

6 Essential Training Needs for Senior Management

senior manager training

As one moves up the corporate ladder and enters senior management level, the responsibilities for managers keep mounting, leaving them with minimal time for honing their own management skills. Their duties involve a wide variety of management tasks, effectively communicating

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